Shipping Policy & Returns
We want you to love your new hat and we’re willing to put in the work to make that happen.
Returns: Every one of our custom wool hats is made-to-order for you. For that reason, we can’t accept returns, but if you don’t love yours when you try it on, let us know. We’ll be happy to exchange any unworn hats with tags for a store credit if you let us know within 14 days. Please note all exchanges are subject to a $25 restocking fee.
Shipping: All custom hat orders ship in approximately 10-15 business days via UPS. All orders ship for free via groud shipping within the USA, with the exception of Alaska & Hawaii. We do offer international shipping for an incremental shipping fee.
For more information, you can email us at