Refund policy

Returns

You may return an item within 30 days of delivery. Items must be unworn, unused and in their original packaging with tags attached.

Ready-to-wear hats are refunded to your original payment method.

Custom hats are made to order and are not eligible for a refund. Within 30 days of delivery, you may exchange a custom hat or receive store credit. A $25 restocking fee applies.

Sale items and gift cards are final sale and cannot be returned.

How to return

Email hello@heads-of-state.com with your order number. We will confirm your return before you send anything back. Return shipping is deducted from your refund or store credit unless your item arrived damaged or incorrect. Original shipping charges are non-refundable.

Damaged or incorrect items

Email hello@heads-of-state.com promptly with photos of the item. We will repair, replace or refund it at no cost to you.